Terms & Conditions

TERMS AND CONDITIONS

Please read these terms and conditions carefully before purchasing. Placing your order will indicate your acceptance and understanding of these terms and conditions. These terms and conditions can be updated without notice. If you require further clarification please email hello@theluxepaperco.com.

*TLPC is an abbreviation of The Luxe Paper Co.

ORDERING, PRICING AND PAYMENTS
All pricing is shown in GBP and includes VAT. All prices are subject to change without notice. If a quote has been supplied by TLC, this will only be valid for 14 days of issue.

Orders can be placed via the website or through the request of a quote which will then be transacted through the website. TLPC reserves the right to change pricing at any point, and the website will be updated to reflect this.

Full payment is required in full and up-front before your artwork is created and emailed through to you for approval. Orders placed via the website is done so at your own risk. TLPC takes no responsibility for incorrect items ordered at the time of booking.

It is the clients responsibility to ask any questions prior to placing an order to ensure that they are fully informed of their choices and the process before payment. TLPC will not, under any circumstance, replace, reprint or refund any order that has been made by the client via the website that turns out to be incorrect.

QUANTITY AND MINIMUM ORDER
There is a minimum quantity for each item which can be found on the relevant product page. It is the clients responsibility to order the correct amount required as all orders are fulfilled on a made-to-order basis. TLPC cannot be held responsible for failure to order the correct amount and any re-orders will be priced at the minimum order requirement.

In the event your numbers change after placing an order and TLPC has been notified of this before the proofing stage, the numbers can be amended. However, based on the numbers going up or down, any overpayment will be charged accordingly and an under payment refunded will be based strictly on a percentage item reduction at TLPC’s discretion.

RUSH ORDERS
Depending on my capacity, I can put a rush order through but there will be an additional fee of 35% of the order value added to your order manually. Please get in contact BEFORE placing an order. TLPC will not be liable for missing the customer deadline if this has not been informed and agreed by TLPC prior to placing an order.

CANCELLATIONS AND REFUNDS
You can cancel your order within 24 hours of placing it without a penalty. After 24 hours of placing your order, a refund will not be given due to the nature of all items being made to order and design work beginning.

TLPC will not offer refunds due to change of mind, change of personal circumstance or error of items ordered. Please make sure you choose your options carefully before placing an order.

You will however be able to change the items in your order if work has not been started yet or a proof has not been issued. In order to do so you will need to make up the cost you have already paid by choosing alternative items, any overpayment will be charged accordingly and under payment will be at a loss to the client and not refunded.

TLPC reserves the right to cancel or refuse an order at any time. In the unlikely event of this happening TLPC will issue a full refund.

Cancellations and refunds will be made at the discretion of TLPC.

I STRONGLY recommend you purchase a sample pack before ordering so you can see and feel product options and quality before placing an order.

ONLINE LISTINGS
Designs on the website/online shop will be updated and amended. This will include pictures, descriptions, text and customisable options. TLPC reserves the right to change or amend any designs at any time without notice. Please do not assume that all listings within a collection will be created the same, this is due to all orders being made to order to client preferences therefore designs will vary.

SAMPLE PACKS
Sample packs can be purchased for £20.00 and are to be used as a guide only. Samples can differ in colour from a hard copy of my printed colour guides. The pack will give you a chance to see various designs and colour as well as a feel for print quality and finish.

Sample packs are made up of current stock samples (from various current client orders) and you will be given as close to your preference as possible (samples are not made to order). The colours shown on our printed colour palette within the sample pack are a guide only. Due to the variable nature of the digital print process, these colours do shift between each print run, therefore an identical match to the printed colour palette or a sample that you have received as part of the sample pack may not be achieved.

When you do go ahead with an order the cost of the sample pack is reimbursed against your order.

SUPPLYING YOUR WORDING
All stationery is created using standardised sizing. However, the amount of wording used will be limited to the constraints of the design, therefore it may not always be possible to include all the information supplied. In this instance you will be informed and responsible for cutting down the information.

After placing your order you will be sent a request for information and supplied with a google or excel doc by email to use to supply all your wording preferences.

FONTS
All collections have been carefully designed to a specific theme. Therefore font adjustments are not permitted. TLPC will not send or disclose the details of any fonts used in designs under any circumstances.

COLOURS
When viewing designs on screen colours do vary depending on different monitors and can appear slightly different to a hard copy and when printed on different card stocks. TLPC cannot be held responsible for any variations in colour or quality.

Due to the variable nature of digital printing, colours can shift between each print run, therefore an identical match may not be achieved if you split your stationery across multiple orders eg, invitations first and then a few months later printing menu cards etc, TLPC cannot guarantee colours will be identical between multiple runs.

Please allow for a difference in colour between what is shown on your screen and when printed. When printing in CMYK, various factors will affect the colour. You cannot determine how the colour will print by what you see on your screen, every screen is different and every printer prints each colour differently. Consistency is not guaranteed, due to the nature of CMYK printing.

All signage is printed on foamex white board, and all card stocks are white uncoated meaning, your colours are printed as a background over the white base. This means that any colour can be achieved.

DISCREPANCIES AND MATERIALS
TLPC cannot be held responsible for any manufacturing or batch differences in card stocks, colour, ribbon envelopes etc. Discrepancies within acceptable margins are to be expected. Please be aware that different materials and card stocks will print differently and therefore print quality will appear different to the proofs on your screen.

When viewing designs on screen colours do vary depending on different monitors and can appear slightly different to a hard copy and when printed on different card stocks. TLPC cannot be held responsible for any variations in colour or quality.

TLPC cannot be held responsible for any colour or material discrepancies that sit within acceptable margins (listed above) including incorrect ordering of materials or colours once proof approved. TLPC will not replace, reprint or refund any order where assumptions have been made by the client regarding the use of materials, print and colour.

The client accepts that due to the nature of any items that are finished by hand by TLPC or by a supplier that each may differ in size, shape, finish, colour, texture and appearance.

CUSTOM DESIGN
Meaning a unique and new design created only on request by the client. TLPC custom design service is quote based and priced with a design fee plus printing fee as per the item pricing via the website.

All fees are payable in full of any design work taking place. All design fees are non-refundable should the client not wish to proceed after payment.

A full consultation is required (redeemable against your order) to ensure a clear brief and capture of full information is provided before proceeding for both parties.

The custom design fee covers design time only, this fee does not entitle you to receive any finished artwork files that have been created for you. Any design TLPC creates for you remains the sole property of TLPC. TLPC also reserves the right to re-use any design and/or concepts created for future customers.

INVITATION ASSEMBLY
All stationery will be supplied for you to assemble. This is to ensure stationery comes pristine and flat in perfect condition. If you would like TLPC to assemble your invitations for you, this can be done for an additional fee, please specify this at the time of ordering.

PROOFING, CHANGES AND AMENDS
After placing your order you will be sent a request for information and supplied with a google or excel doc by email to use to supply all your wording preferences. You will then receive an emailed PDF proof of your design within 5 days of placing your order.

All proofing will be completed via email and are supplied electronically via PDF. If you require physical printed proofs this will incur additional costs.

Since items are made to order and clients have provided the information to create the proofs including wording, colour choices and any custom requests, it is the clients responsibility to check and proofread all copy and design elements in the supplied proofs throughout the design/proofing process. Information is either copy/pasted or re-typed in so human error can occur and information can get missed.

You will need to check ALL proofs carefully for any missing items/names, errors, layout, spacing, grammar and colour issues for all items included in the proof on each round of proofing. TLPC cannot be held responsible for any errors or inaccuracies once the proof has been signed off.

You will be responsible for letting TLPC know of any changes required throughout the two rounds of proofs included within your order. Any amends will need to be condensed into one email per round. If your proof requires additional changes more than the two provided you will be charged an extra £25.00 per round of changes which will be payable in full before any further work will be carried out.

For approval, you will be asked to send an approval email which allows TLPC to send your artwork to print. Any mistakes discovered after the proof has been approved and/or printed are the clients responsibility. All reprinting charges will be the responsibility of the client and charged appropriately.

Timelines and deadline dates will be issued after placing an order and must be adhered to, this is to ensure production of your items can be completed in time. TLPC takes no responsibility for delays or missed deadlines in proofing rounds due to the client not responding to emails in a timely manner, it is the clients responsibility to inform the TLPC of any reasons they will not be able to do so.

Failure to approve your proofs in due time will result in your order not being completed and delivered in time, no refund will be given because of this. TLPC cannot be held responsible if deadlines are missed due to sign off not occurring.

ERRORS
TLPC cannot be held responsible for any typing errors noticed after proof approval has been issued. Upon approval, artwork is immediately sent to print, therefore any changes after approval will result in a reprint charge payable by the client.

If you wish to change your design to another after a proof has been issued this will incur an additional charge of £50.00 to be paid by the client before any further work can be carried out. This fee covers part of the work already undertaken.

In the unfortunate event you have received your stationery and notice any errors (from your part) TLPC will issue a discounted reprint fee. If any errors occur after approval that differ from the approved proof, your order will be corrected, printed and delivered at no extra charge.

TLPC will not provide replacements for free if errors are found after proofs have been approved. Errors include, but are not limited to incorrect wording (spelling/grammatical errors), layout, colours etc. Only like-for-like replacements will be issued and no further amends to the proofs will be allowed unless paid for by the client.

TIMINGS, DELIVERY AND DAMAGES
Any timings given are for estimation purposes only unless the client sets a required deadline at the time of ordering. TLPC cannot be held responsible for any delays if deadlines are not mentioned in writing prior to placing an order. Once your order has been placed, work will start within 24 hours.

SAVE THE DATES AND INVITATIONS
The completion of an order is split into design/proofing and then print/production. The design/proofing stage can take anywhere from 1-6 weeks depending on the complexity of the order and amends etc. Once an order has been placed you will receive the first proof within 5 days. The proofing process is then variable as this will depend on how long it takes for you to supply information back and forth. The print/production stage will take up to 2 weeks for digitally printed orders. However, this can be affected by the size and complexity of the order. Dates and timelines will be provided to you upon receipt of order confirmation.

ON-THE-DAY STATIONERY AND SIGNAGE
Again the process is the same as the above with the overall time frame usually taking from 4-8 weeks. 8 weeks prior to your wedding date I will be in touch with you to discuss all the finer details and you will be required to supply your wording and guest names. All on-the-day stationery and signage will be delivered 4 weeks prior to your wedding date. Please make sure you allow enough time when placing your order, as if it is placed too late this could result in it being cancelled and refunded.

DELIVERIES AND DAMAGES
The utmost care to ensure safe and appropriate packaging and delivery methods are used to pack your order. In the unlikely event that items are damaged in transit, you must report any damages within 24 hours of receiving the delivery. It is strongly advised that once you are in receipt of your order that you check all items thoroughly and straight away. Any damage reported after 24 hours of delivery will not be eligible for a replacement and the client will be liable for any reprinting charges.

Upon reporting any damages, pictures of both the damage and the box it arrived in will be required. Failure to provide either of these within 24 hours of delivery will result in no replacements being issued. TLPC cannot claim without photographic evidence. Replacements will be like-for-like only and no files or artwork can be amended.

TLPC will only ship to a UK address. All orders will be sent by DPD on a next day delivery signed for service to the address state at the time of ordering, unless otherwise informed. It is the clients responsibility to make sure the address provided is accurate at the time of ordering. TLPC cannot take any responsibility for any items lost or delivered to an incorrect address, no refunds will be issued. You will be supplied with a tracking number on the day your package is dispatched, then you can track your order from door to door.

TLPC cannot be held responsible for any loss, delay or damage in transit once the order has been dispatched. You will be responsible for contacting DPD for further information if your order hasn’t arrived within 1-2 working days.

COPYRIGHT AND DATA PROTECTION
Any design TLPC creates for you remains the sole property of TLPC. TLPC will not share your personal details with any third party and will not send you any marketing material. Unless specified, all designs are the copyright and property of TLPC.

Unless strictly instructed otherwise by a customer prior to placing an order, TLPC reserves the right to use any design created for a customer as samples and can photograph this stationery for advertising in print, online wedding directories, across social media and throughout website galleries.

Neither the client, nor a third party, may copy any part of the design or reproduce it in any way, whether for business or personal use. Any infringement of copyright of TLPC designs shall be pursued and will result in legal action. It is your responsibility to obtain permission for any copyright material that features in the stationery.

It is the clients responsibility to ensure that permission is granted to use any material that will be included in your wedding stationery for example hymns, poems or readings for an Order of Service.

If third party artwork has been supplied and agreed for use, written consent for commercial use must be provided by the client from the original creator, this includes but is not limited to artwork, illustrations, logos etc.