FREQUENTLY ASKED QUESTIONS
Wedding planning can be very overwhelming and daunting but it should also be one that is very exciting and fun. To help you out with a lot of the questions you may have, I have put together some frequently asked questions.
ORDERING
HOW FAR IN ADVANCE SHOULD WE ORDER OUR STATIONERY?
This all depends on the complexity of the order and your custom requirements. It’s important to get in touch as soon as possible to book your space.
SAVE THE DATES AND INVITATIONS
I recommend you get your save the dates or invitations out straight away, communicating your wedding date to your guests is key! Depending on the quantity of the order and customisation options, the total process usually takes anywhere from 2-6 weeks from placing your order.
ON-THE-DAY STATIONERY AND SIGNAGE
Ranging from menus, place cards, table numbers, welcome signs, table plans etc…
On-the-day stationery can be booked at any point and at the same time as your invitations (with the later this will be placed on hold until required). The reason for booking early is to secure your design place and to ensure we have capacity to take on your order and complete it in time.
8 weeks prior to your wedding date I will be in touch with you to discuss all the finer details and you will be required to supply your wording and guest names. All on-the-day stationery and signage will be delivered 4 weeks prior to your wedding date.
Please make sure you allow enough time when placing your order, as you don’t want to feel rushed especially at the design stage.
HOW MANY INVITATIONS SHOULD I ORDER?
When deciding how many invitations you need I always suggest you work on the basis of one invitation per household, couple or individual, plus an extra 10-20. The extra allows for keepsakes and any mistakes or last minute additions. Reprints can be very costly and will be charged at the minimum quantity requirement.
DO YOU HAVE A MINIMUM ORDER QUANTITY?
Yes, the minimum order quantities are stated for each item on the product page. The minimum quantity for invitations is typically 20.
DOES YOUR PRICING INCLUDE ENVELOPES?
Yes, save the dates, invitations and thank you cards all come with complimentary white envelopes. Colour envelopes can be ordered for an additional cost, as well as the option to add printed guest addressed envelopes.
WILL MY INVITATIONS COME ASSEMBLED?
This is a very common question, the simple answer is no, you will need to assemble all your stationery. This is to make sure all your stationery comes pristine and flat in perfect condition.
If you would like me to assemble your invitations for you, this can be done for an additional cost.
Items that need sealing for example belly bands, you will have the option to purchase a self-adhesive tape mouse when ordering.
SHOULD I ORDER ALL MY STATIONERY AT ONCE?
Yes you can, as the process is usually spread out over a period of months. As soon as your wedding date is book I recommend you get your save the dates or invitations out straight away, communicating your wedding date to your guests is key!
If you are to book your invitations and on-the-day stationery at the same time depending on your wedding date, there will be a hold placed on your on-the-day stationery with this element of the order being started 4-8 weeks prior to your wedding date. Delivery being 4 weeks before your wedding date.
Invitation suites (depending on the size and customisation of your order) usually are completed within 2 weeks of placing your order.
I WANT TO ORDER AN ITEM/S BUT CAN'T SEE IT ON YOUR WEBSITE?
Of course this can be done, custom items can be ordered, you will just need to email me at hello@theluxepaperco.com so we can discuss your requirements and the cost. Then the item/s can be manually added to your order.
WHAT HAPPENS IF I NEED TO CANCEL MY ORDER?
You can cancel your order within 24 hours of placing it without a penalty.
However, since all orders are custom made, once the design/proof stage has been started (after 24 hours of placing your order), a refunded cannot be given. Please make sure you choose your options carefully before placing an order.
DESIGN AND PRINT
WHAT TYPE OF CARD DO YOU USE?
My standard and most popular card stock is an uncoated 350gsm. A versatile card stock which works perfectly for lots of different colours and finishes. Other card stocks can be used upon request.
I strongly recommend you order a sample pack so you can see and feel the stocks before placing an order.
CAN YOU PRINT DOUBLE-SIDED?
Yes, double-sided print can be added as a complimentary option.
CAN I CHANGE THE WORDING?
Yes of course! All wording is completely customisable on all items. You can either supply your full wording or if you’re unsure and need help, I am happy to make suggestions or write this for you.
CAN I CHANGE THE FONT ON A DESIGN?
No, fonts have been carefully designed and paired for all collections. Changing the fonts will alter the essence of the design and in which case this would be classed as a custom order which can be booked under my bespoke service.
CAN I PICK MY OWN COLOURS?
All my designs are custom made around your colour palette to suit your wedding style. When ordering you will be given the option to provide your preferred colour choices for each item.
If you can’t decide on a colour or are unsure I am more than happy to discuss and make recommendations for you. To get more colour inspiration and find a theme you love, please visit my lookbook or instagram.
FOR PRINTED COLOURS, PLEASE NOTE: The colours shown in the shop and samples are a guide to popular colours and shades. Due to the variable nature of the digital printing process these colours do shift between each print run, therefore an identical match to any sample may not be achieved. Plus, any colour you view online will look slightly different to a hard copy sample due to the way all of our screen monitors are set-up to view colour. All signage is printed on foamex white board, and all card stocks are white uncoated meaning, your colours are printed as a background over the white base. This means that any colour can be achieved.
CAN I CHANGE THE DESIGN AFTER I’VE SEEN A PROOF?
Yes you can however, a charge of £50.00 will be billable to you in order to carry out the additional work.
CAN I INCLUDE GUEST VARIATIONS?
Yes of course, guest personalisation and variations can be catered for. I have put some popular recommendations below:
Guest envelope addressing
Menu choices for RSVP cards
On-the-day guest menu card
On-the-day guest place cards
Belly band or tag guest name (invitation suite)
When ordering personalisation a template will be sent to you to complete.
CAN I ORDER A CUSTOM STATIONERY DESIGN?
Absolutely! If you are looking for something completely unique just for you, then I can work with you to bring your vision to life.
I will work with you to create a truly unique design style that will tie perfectly into your wedding aesthetic. All I need from you is to think about your styling and overall theme. Start looking for inspiration everywhere! This might be on Instagram, Pinterest or through various magazines - just start gathering ideas that will help inspire your vision! The possibilities are endless with a custom design service.
For custom orders a consultation is required in order for me to put together different cost options for you. Your cost options will be made up of a custom design fee plus print and production options on top.
PROOFING
WILL I RECEIVE A PROOF AFTER ORDERING?
Yes, all proofs are supplied electronically via PDF. If you require physical printed proofs this will incur additional costs. The proofing process is where you will have the opportunity to review your order and make any necessary changes before approving it for print and production.
Within 24-48 hours of placing your order, I will be in touch to confirm this with you and to outline and queries. I will then prepare a first draft of your design which you will receive via email within 5 days.
Included within your order are two rounds of amends to capture any errors or changes you may require. Any additional amends or changes after the final proof has been signed off by yourself will incur additional charges at the hourly rate of £25.00
It is SO IMPORTANT you take the time to check over your proof thoroughly as you are responsible for all proof reading. Printing for any items will not commence until written sign off, of the final proof from yourself has been received.
PRODUCTION AND DELIVERY
WHEN WILL I RECEIVE MY ORDER ONCE IT HAS BEEN PLACED?
SAVE THE DATES AND INVITATIONS
The completion of an order is split into design/proofing and then print/production. The design/proofing stage can take anywhere from 1-6 weeks depending on the complexity of the order and amends etc.
Once an order has been placed you will receive the first proof within 5 days. The proofing process is then variable as this will depend on how long it takes for you to supply information back and forth.
The print/production stage will take up to 2 weeks for digitally printed orders. However, this can be affected by the size and complexity of the order. Dates and timelines will be provided to you upon receipt of order confirmation.
ON-THE-DAY STATIONERY AND SIGNAGE
Again the process is the same as the above with the overall time frame usually taking from 4-8 weeks.
8 weeks prior to your wedding date I will be in touch with you to discuss all the finer details and you will be required to supply your wording and guest names. All on-the-day stationery and signage will be delivered 4 weeks prior to your wedding date.
Please make sure you allow enough time when placing your order, as if it is placed too late this could result in it being cancelled and refunded.
DO YOU OFFER A RUSH ORDER SERVICE?
Depending on my capacity, I can put a rush order through but there will be an additional fee of 50% of the order value added to your order manually. If you require a rush order, please get in contact with me to discuss your requirements and an invoice that reflects the above will be issued before any work will begin.
HOW WILL MY ORDER BE SENT?
Once your order has been lovingly packed, you will be notified with a DPD next day delivery tracking number to track your package from door to door. Deliveries will be sent to the specified address at the time of ordering, unless otherwise informed of a different delivery address after ordering. Please note all deliveries will need to be signed for upon receipt.
still got more questions?
I’d be more than happy to answer any further questions for you. Please email me at hello@theluxepaperco and I will get back to you as soon as possible.