Terms & conditions
It is mutually agreed that the following terms and conditions form an integral part of this contract and that no variation or modification shall be effective unless accepted by The Luxe Paper Co in writing. These terms and conditions can be updated without notice to our customers.
Methods of payment accepted are BACS bank transfer made directly to the account on the client’s final invoice.
The Luxe Paper Co. cannot book design or production until a deposit has been received to secure your booking. If there are any adjustments to your original order such as changes to quantities or finishes you will be invoiced additionally.
Bespoke orders: All orders under £200 require full payment upfront. For all orders over £200, a 50% non-refundable deposit is required upon booking. Artwork will not be released prior to the full balance being paid.
All custom collections require full payment upfront before any design work or printing can commence.
TIME & DEADLINES
Any timings given are for estimation purposes only unless the client sets a required deadline. If a deadline is to be put in place the client must notify The Luxe Paper Co. of this before booking. The Luxe Paper Co. cannot be held responsible for any delays if deadlines are not mentioned in writing prior to booking.
Once your order has been confirmed, and payment has been made The Luxe Paper Co. will contact you within 3 working days for a consultation to discuss your requirements.
Design, print and finishing times vary depending on your requirements and options chosen. For bespoke design the process can take up to 12 weeks from initial consultation and for custom design this can take up to 4 weeks from ordering.
Timings may alter due to unforeseen circumstances but The Luxe Paper Co. will keep you updated throughout the process.
CHANGES & AMENDS
The client must assume that all additions, design alterations, changes in content, layout or process changes requested by the client, will alter the time and cost.
The client will be allowed two rounds of amends as stated on their final invoice. Any additional amends or changes after the final proof has been signed off by the client will incur additional charges at the hourly rate of £25.00.
The client must assume that all additional costs of, including but not limited to stock imagery, fonts, digital items, printing, finishes and materials used within any design work will be added to the final invoice and are the responsibility of the client for payment. The Luxe Paper Co. will provide a quote and require written confirmation of acceptance from the client before making any additional expenses.
Costs of any digital stock, fonts, photography will be added to your final invoice if used within any design. The client is responsible for supplying all content and imagery prior to the project commencing unless otherwise agreed. Due to licensing restrictions, The Luxe Paper Co is unable to provide font files for any fonts used within your final artwork. Should the client wish to use the fonts, the client is responsible for obtaining a licence for usage of the font and any fees involved in the purchase and/or licensing or the font
CANCELLATIONS AND REFUNDS
In the event of a stationery order being cancelled prior to printing it will be charged at 50% of the order value. Stationery orders will not be eligible for cancellation or refund after final proofs have been approved.
In the unlikely event of the order being cancelled by The Luxe Paper Co. then you will be given a full refund. The Luxe Paper Co. reserves the right to cancel the project at any given time without prior notice.
Refunds and exchanges will only be made if the stationery is faulty or does not meet the specifications, excluding colour, of your order and are at the discretion of The Luxe Paper Co. Any damaged or faulty goods must be notified to us by email within 3 days of receipt and will require the client to return any or all damaged goods securely.
Refunds and exchanges will be made at the discretion of The Luxe Paper Co.
COPYRIGHT AND DATA PROTECTION
The Luxe Paper Co. will not share your personal details with any third party and will not send you any marketing material. Unless specified, all designs are the copyright and property of The Luxe Paper Co.
The Luxe Paper Co. reserves the right to use any designs and photography featuring the designs within advertising material, magazines, website and social media, consent is hereby given by the client.
Neither the client, nor a third party, may copy any part of the design or reproduce it in any way, whether for business or personal use. Any infringement of copyright of our designs shall be pursued and will result in legal action. It is your responsibility to obtain permission for any copyright material that features in the stationery.
All proof reading is the client’s responsibility. You are responsible for proof reading all copy in the electronic PDF proofs supplied throughout the design process. The Luxe Paper Co. will not be held responsible for any mistakes noticed after completion.
All proofs are supplied electronically. If you require physical printed proofs this will incur additional costs.
Printing for any items will not commence until written sign off, of the final proof from the client has been received. If mistakes are discovered after final printing, the client accepts responsibility for any errors and will incur a charge for any re-printing. Any copy amends will incur a fee of £25.00 per proof.
All printing costs must be paid prior to any artwork being released for printing. Please note printed and digital proofs of your artwork may not exactly match the finished product due to variations in the print production process. The Luxe Paper Co. cannot be held responsible for any variations in colour or quality.
All artwork printed through The Luxe Paper Co. requires full proofing by the client prior to sending to print. The client is required to confirm their approval by submitting the print approval form and ensure any outstanding balances have been cleared. No artwork will be sent to print until approval has been received from the client and any outstanding balances have been cleared.
Printing for any items will not commence until written sign off, of the final proof from the client has been received. Any mistakes discovered after the artwork has been approved and/or printed are the client’s responsibility and all re-printing charges will be the responsibility of the client.
HAND FINISHED ITEMS OR EMBELLISHMENTS
The Client accepts that due to the nature of any items that are finished by hand by The Luxe Paper Co. or by a supplier that each may differ in size, shape, finish, colour, texture and appearance.
Deliveries will be sent to your invoice address, unless otherwise informed of a different delivery address at the time of ordering. Please note all deliveries will need to be signed for upon receipt.
Stationery orders are sent via Royal Mail on a signed for delivery service as standard. The Luxe Paper Co. can not be held responsible for any items damaged, delayed, missing or lost which have been sent to or returned by the client. Return postage costs are not covered by The Luxe Paper Co.